Yes, The White Room shop is appointment only. Please allow up to 90 minutes for your first consultation with us. If you know that you cannot make a decision without your mum, grandmother, or other members of your bridal party, then schedule your appointment around when they can be there. Once you schedule an in-store appointment, you will be assigned a stylist who will guide you through the gown selection process. You can book your appointment through the online booking system on this website.

There is  €30 consultation fee charged when booking your Monday – Saturday appointment with us at The White Room. There is a €40 charge for Sunday appointments. If you have to reschedule or cancel your appointment, we can refund this fee with up to 72 hours’ notice.

Research! Look at our website before your appointment and have a good idea of the designers and styles you like beforehand. It will save you time at your appointment. We ask you to refrain from wearing fake tan and heavy makeup when visiting The White Room to protect the cleanliness of the dress samples. Either wear or bring a multi-way strap bra with you – this will be a saving grace when you try on a few different styles.

To get the very best out of your appointment we recommend bringing two people max. We have found through experience and feedback from our brides that the appointment is much more bride focused with less opinions.  We do understand that it is hard to leave people out and our fittings rooms comfortable fit yourself and 3 guests. We also have a lot of brides who visit on their own and choose their dress. 

Our dresses generally range from €1,500-€4,500. We will ask you for your dress budget when you make your first appointment and we will pick the best selection of dresses to suit you.

Once you have found your dream dress and are sure you want to proceed – you will secure it with a 50% deposit. The remaining 50% is due when your dress arrives in. If time permits, an instalment/payment plan can be operated- with monthly payments to suit the bride.

We suggest deciding on a dress 8-12 months prior to your wedding date, this allows time for fittings and accessorising. Don’t panic if you’ve left it to go past the 8-month mark, most of our designers will offer a “rush” order service for a fee. We also have some off-the-rack gowns if you are a last-minute bride.

As we get brides from all over we give brides a list of seamstresses from all over the country. It is also possible to have your first fitting in The White Room, by appointment with one of the seamstresses on the list.

1. DELIVERY INFORMATION

All orders are sent by GLS on a tracked service. All delivery charges will be calculated automatically online at ‘checkout’. We will deliver your order within approximately 5 working days (inside Ireland). Please note delivery outside Ireland may take up to 28 days. If your order is returned to us ‘undelivered’ or ‘not collected’ due to circumstances beyond our control, you will be held responsible for all re-shipping costs.

2. RETURN AND CANCELATION POLICY

If you are unhappy with your online purchase you can receive an exchange or refund within 14 days of receipt of your order. Cancellations must be requested in writing by email and the email must come from the address given when the order was made on the website. On receipt of the cancellation email we will notify you by email of the address to which the item should be returned. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge. There will be a €50 admin charge. You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. The cost of postage for the returned item is entirely the responsibility of you. We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. The item must be in its original condition and in saleable condition, in the original packaging with swing tags attached. On receipt of the item we will refund the price of the item, but not the original postage. Your refund will be credited to the original payment card.

This website uses cookies, web analytics and web logs to collect information about your use of our site, information about your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. If you have registered an account with us, it may also collect your name, email address, phone number, wedding date and address. The use of such cookies is normal practice and many major websites use them to provide useful features for their customers.
This privacy policy sets out how we use and protects any information that you give when you use this website. If you’re a web regular, you’ll know that buying via a secure server is as safe as buying over the counter. We use the respected PayPal secure payment service that is used safely by thousands of online businesses worldwide. We will not use your personal data for anything other than satisfying your orders, although we may contact you by email with news on special offers and exclusive products from our store. Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to info@thewhiteroom.ie stating “Remove me from your list” in the subject heading.
We use your personal information as follows: to book your appointment; to process your payments; to employees and for purposes in relation to the services we provide to you; to disclose information about you to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so; to run any prize draw or competition you may enter.