Here is some information about our shop. If we have left anything out, we are always happy to help.
Yes, The White Room shop is appointment only. Please allow up to 70 minutes for your first consultation with us. If you know that you cannot make a decision without your mom, grandmother, or other members of your support system, then schedule your appointment around when they can be there. Once you schedule an in-store appointment, you will be assigned a stylist who will guide you through the gown selection process.
1. Do I need to schedule an appointment?
Yes, The White Room shop is appointment only. Please allow up to 70 minutes for your first consultation with us. If you know that you cannot make a decision without your mum, grandmother, or other members of your bridal party, then schedule your appointment around when they can be there. Once you schedule an in-store appointment, you will be assigned a stylist who will guide you through the gown selection process. You can book your appointment through the online booking system on this website.
2. What if I need to cancel my appointment?
There is €25 consultation fee charged when booking your Monday – Saturday appointment with us at The White Room. There is a €30 charge for Sunday appointments. This is fully redeemable against the cost of any dress you wish to order with us. If you have to reschedule or cancel your appointment, we can refund this fee with up to 72 hours’ notice.
3. How should I prepare for my appointment?
Research! Look at our website before your appointment and have a good idea of the designers and styles you like beforehand. It will save you time at your appointment. We ask you to refrain from wearing fake tan and heavy makeup when visiting The White Room to protect the cleanliness of the dress samples. Either wear or bring a multi-way strap bra with you – this will be a saving grace when you try on a few different styles.
4. Can I bring a large party to my appointment?
There is a maximum of two guests permitted to join the bride. This is q strict store policy to protect the staff, customers and shop from the spread of Covid 19. Please don’t ask to bring more guests.
5. Can I take photos of the dress?
Sorry, we do not allow photos.There are many reasons for this but most importantly the dress won’t fit you perfectly so an image isn’t a great reminder- focus on how the dress made you feel. You can view images of all our dresses at our Collection page.
6. What is your general price range?
Our dresses generally range from €1,500-€4,500. We will ask you for your dress budget when you make your first appointment and we will pick the best selection of dresses to suit you.
7. What happens when I found my dream dress?
Once you have found your dream dress and are sure you want to proceed – you will secure it with a 50% deposit. The remaining 50% is due when your dress arrives in, typically 6-8 weeks prior to your wedding day. If time permits, an instalment/payment plan can be operated- with monthly payments to suit the bride. We do not offer returns or exchanges once the deposit has been signed.
8. How long before my wedding should I order my dress?
We suggest deciding on a dress 8-12 months prior to your wedding date, this allows time for fittings and accessorising. Don’t panic if you’ve left it to go past the 8-month mark, most of our designers will offer a “rush” order service for a fee. We also have some off-the-rack gowns if you are a last-minute bride.
9. Do you provide alteration services?
As we get brides from all over we give brides a list of seamstresses from all over the country. It is also possible to have your first fitting in The White Room, by appointment with one of the seamstresses on the list.
10. Terms and Conditions - Buying online
1. DELIVERY INFORMATION
All orders are sent by GLS on a tracked service. All delivery charges will be calculated automatically online at ‘checkout’. We will deliver your order within approximately 5 working days (inside Ireland). Please note delivery outside Ireland may take up to 28 days. If your order is returned to us ‘undelivered’ or ‘not collected’ due to circumstances beyond our control, you will be held responsible for all re-shipping costs.
2. RETURN AND CANCELATION POLICY
If you are unhappy with your online purchase you can receive an exchange or refund within 14 days of receipt of your order. Cancellations must be requested in writing by email and the email must come from the address given when the order was made on the website. On receipt of the cancellation email we will notify you by email of the address to which the item should be returned. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge. There will be a €50 admin charge. You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. The cost of postage for the returned item is entirely the responsibility of you. We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. The item must be in its original condition and in saleable condition, in the original packaging with swing tags attached. On receipt of the item we will refund the price of the item, but not the original postage. Your refund will be credited to the original payment card.
11. Cookies and Privacy
We use your personal information as follows: to book your appointment; to process your payments; to employees and for purposes in relation to the services we provide to you; to disclose information about you to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so; to run any prize draw or competition you may enter.